Complaints & Guidance

Enforcement Process

All complaints are thoroughly reviewed to determine if an investigation is warranted. If one is, the matter will be assigned to a Commission investigator, who will contact the complainant to obtain further information.

In some cases a decision will be made not to investigate a complaint. A complaint may also be referred to another police or regulatory agency.

To learn more about what happens when you file a complaint with the MSC, download the Enforcement Process Chart (PDF).